Terms & Conditions

iLuxury Egypt

1. Agreement

• These Terms form a binding agreement between iLuxury Egypt ("we," "us") and any Traveler who books or joins a tour.

• Paying a deposit, confirming an itinerary, or joining a trip means you have read, understood, and accepted these Terms.

• If you book on behalf of other travelers, you confirm you have their authority and that they are aware of these Terms.

2. Booking and Payment

Confirmation

• A booking is confirmed only once we receive the required deposit and issue written confirmation.

Deposit

• A deposit of USD 1,500 per person is required to secure your booking.

• The deposit is non-refundable once paid, except as set out in Section 5 (Solar Eclipse Tour).

• Deposits are non-transferable unless we approve a transfer in writing.

Final Payment

• The remaining balance is due 90 days prior to departure.

• Missing this deadline may result in cancellation of the reservation and loss of amounts already paid.

Payment Methods

• We accept credit card and bank transfer payments.

• Card payments are processed through a secure, encrypted payment gateway.

• We do not store your full card details after a transaction is complete.

• Bank transfer fees are the Traveler's responsibility.

3. Pricing

• Tour prices may change before departure due to factors outside our control, such as:

  • Currency fluctuations

  • Fuel surcharges

  • Government taxes, VAT, or tourism fees

  • Supplier price increases

  • Mandatory security or regulatory requirements

• Any price adjustment will be communicated in writing before requesting additional payment.

4. Cancellation and Refund Policy — Standard Tours

• All cancellations must be submitted in writing to travel@iluxuryegypt.com.

Cancellation Schedule

Cancellation Date Result 90+ days before departure Full refund, minus the deposit 89–60 days before departure 50% of the total trip cost is non-refundable 59–30 days before departure 75% of the total trip cost is non-refundable 29 days or fewer / no-show 100% of the total trip cost is non-refundable

Refund Process

• Refunds are returned via the original payment method and may take several business days.

• Bank transfer fees and airline/supplier charges are the Traveler's responsibility.

• No refund is given during the tour for any included service voluntarily not used (transfers, excursions, meals, etc.).

5. Special Terms — Solar Eclipse Tour

• This tour follows a separate payment schedule due to long-term supplier commitments.

Payment Schedule

• A single deposit of USD 3,600 per person is due at booking and is non-refundable once paid.

• The remaining balance is due 90 days before departure and is also non-refundable once paid.

Visibility Disclaimer

• We do not guarantee visibility of the eclipse or favorable weather/viewing conditions.

• No refund is given for cloud cover, atmospheric conditions, or reduced visibility.

• No refunds for visa denial, missed flights, illness, or personal circumstances, except where required by law.

6. Minimum Participation

• Group tours require a minimum of six (6) confirmed participants.

• No departure is guaranteed until written confirmation is issued.

• Do not purchase international airfare before receiving confirmation.

• If the minimum is not reached, you may transfer to another date or receive a refund of amounts paid directly to us (excluding non-refundable third-party bookings like flights).

7. Travel Documentation

• You are responsible for valid passports, visas, vaccinations, and health certificates.

• Passports should generally be valid for at least six months beyond the return date.

• We are not responsible for denied boarding or entry due to inadequate documentation.

8. Third-Party Suppliers

• We arrange services through independent suppliers (airlines, hotels, cruise operators, guides, etc.).

• These suppliers operate independently, and we are not liable for their acts, delays, or decisions.

9. Itinerary Changes

• We may make reasonable changes to accommodations, transport, or visit order due to operational, safety, or regulatory needs.

• Such changes do not breach this agreement if the overall tour character stays the same.

10. Health and Travel Insurance

• You confirm you are medically fit to participate in the tour.

• We strongly recommend travel insurance covering medical costs, evacuation, interruption, and cancellation.

• You are responsible for any medical or evacuation expenses incurred during travel.

11. Assumption of Risk

• International travel carries inherent risks that may differ from your home country.

• By joining the tour, you acknowledge and voluntarily accept these risks.

12. Force Majeure

• We are not liable for delays or cancellations caused by events beyond our control (natural disasters, pandemics, war, unrest, government restrictions, etc.).

• We will work in good faith to reschedule or issue a travel credit where possible.

• Refunds, if any, are limited to what we can recover from our suppliers.

13. Limitation of Liability

• Our total liability to you is limited to the amount you paid for your booking.

• We are not liable for indirect or consequential losses, including loss of enjoyment.

14. Claims Procedure

• Complaints or claims must be submitted in writing within 30 days of the tour's end or cancellation.

• Claims submitted after this period may not be considered.

15. Governing Law

• These Terms are governed by the laws of the Arab Republic of Egypt.

• Disputes are subject to the jurisdiction of the competent Egyptian courts.