Privacy Policy

Introduction

iLuxury Egypt ("we," "us," or "our") operates iluxuryegypt.com and provides bespoke private tour design, luxury accommodation arrangements, and concierge travel services throughout Egypt. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, submit an inquiry, or book a journey with us. By using our website or services, you agree to the practices described in this policy.

This policy applies to all visitors and clients of iLuxury Egypt, regardless of where you are located, including travelers based in the United States, Canada, the United Kingdom, and elsewhere.

Information We Collect

Information You Provide Directly

When you contact us, request a custom itinerary, or book a trip, we may collect the following: your full name and title; your email address and phone number, including WhatsApp where provided, for on-trip communication; your home address and billing address; your passport number and passport copy, where required for hotel check-ins, permits, or internal Egyptian travel documentation; your date of birth, where required for age-specific permits or activities; your payment information, including credit card details or bank transfer information; your travel preferences such as destinations, travel dates, accommodation style, pace of travel, dietary restrictions, and special occasions like honeymoons or anniversaries; any health, mobility, or accessibility information you choose to share with us so we can plan a trip suited to your needs; and emergency contact information for the duration of your trip.

Information Collected Automatically

When you visit our website, we automatically collect certain technical information, including your IP address and approximate location, your browser type and device information, the pages you visit and the time spent on each page, and the referral source that shows which website or search engine directed you to us.

Information from Third Parties

We may receive information about you from travel advisors, partner agencies, or booking platforms when they refer you to us or arrange services on your behalf. We may also receive limited information from advertising and analytics partners, such as Google and Meta, in connection with our marketing campaigns.

How We Use Your Information

We use the information we collect to design, confirm, and manage your custom itinerary, hotel reservations, Nile cruise bookings, and private experiences. We use it to coordinate with our network of hotels, cruise operators, drivers, and licensed Egyptologist guides to deliver your trip, and to secure any permits or clearances required for specific sites, monuments, or restricted areas. We use it to process deposits and final payments securely, and to provide twenty four hour support during your travels, including responding to itinerary changes or emergencies. We use it to communicate with you before, during, and after your trip regarding bookings, confirmations, and logistics. With your consent, we may use it to send you travel inspiration, seasonal offers, or updates about our services. We also use it to improve our website, services, and the overall client experience, and to comply with Egyptian legal and regulatory requirements, including tourism authority and immigration reporting obligations where applicable.

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We share your information only where necessary to deliver the services you have requested. This includes partner hotels and cruise operators, to confirm and manage your accommodation; local guides, drivers, and transportation providers, to organize and execute your daily itinerary; payment processors and financial institutions, to securely handle deposits and final payments; Egyptian governmental and security authorities, where required for site access permits, safety clearances, or immigration purposes; and legal authorities, where required by law, court order, or to protect the rights, property, or safety of iLuxury Egypt, our clients, or the public.

Each partner we work with is expected to handle your information responsibly and use it solely for the purpose of delivering your trip.

Payments and Booking Information

To confirm a reservation, we typically require a deposit, with the remaining balance due ahead of your travel dates. We accept payment by credit card and bank transfer.

Card payments are processed through a secure, encrypted payment gateway. iLuxury Egypt does not store your full card number on our systems once a transaction has been completed. Bank transfer details are used solely to confirm and reconcile your payment and are not retained beyond what is necessary for our financial records.

For full details on deposits, balance due dates, and cancellation refund percentages, please refer to our Booking & Payment Terms.

International Data Transfers

Because we are based in Egypt, any information you provide to us, including from the United States, the United Kingdom, or elsewhere, will be transferred to, stored, and processed in Egypt. By submitting your information to us, you consent to this transfer. We take reasonable steps to ensure your data is handled securely, regardless of where it is processed.

Cookies and Website Tracking

Our website uses cookies and similar technologies to remember your preferences and previous interactions with our site, to understand how visitors use our website so we can improve navigation and content, and to measure the performance of our marketing campaigns.

You can disable cookies at any time through your browser settings. Doing so may limit certain features of our website, such as saved preferences or personalized content.

Data Security

We take the protection of your personal information seriously. Our safeguards include SSL encryption across our website and all booking and inquiry forms, secure and access-controlled servers for storing client information, restricted internal access limited to staff directly involved in planning or supporting your trip, and secure, PCI-compliant handling of all payment transactions.

While we take reasonable and industry-standard measures to protect your data, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including delivering your trip, responding to your inquiries, and complying with our legal, tax, and accounting obligations. Where information is no longer needed, we securely delete or anonymize it.

Your Rights

Regardless of your country of residence, you have the right to request access to the personal information we hold about you, to request correction of inaccurate or incomplete information, and to request deletion of your personal information where we are not legally required to retain it. You also have the right to object to or restrict certain uses of your information, to withdraw consent for marketing communications at any time, and to request a copy of your information in a portable format.

To exercise any of these rights, please contact us at travel@iluxuryegypt.com. We will respond to your request within a reasonable timeframe and may ask you to verify your identity before processing it.

Third-Party Links

Our website may contain links to third-party websites, such as partner hotels, airlines, or travel resources. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policy of any third-party website before providing your information.

Children's Privacy

Our services are designed for adult travelers. We do not knowingly collect personal information from individuals under the age of 18 without the involvement of a parent or guardian in the booking process. If we become aware that we have inadvertently collected information from a minor without appropriate consent, we will take steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page, and the Last Updated date will reflect the most recent revision. We encourage you to review this policy periodically.